Your Sketch & Etch Warranty

Updated 6 months ago by Sketch & Etch

Does my Neon come with a warranty?

Sketch & Etch signs are of the highest quality. We offer an amazing 24-month manufacturer’s warranty – DOUBLE the industry standard! Please note that our manufacturer’s warranty covers all electrical components when used appropriately indoors.  Boxed Neon's warranty is 3 months

Depending on the fault, Sketch and Etch will either fix, replace or refund the product. Sketch and Etch reserve the right to select the most appropriate actions to fulfil the warranty.

Has your sign arrived faulty?

Sorry to hear that! Sketch & Etch strive to produce pieces of the highest quality. Our items are quality checked before they are carefully packaged and sent to you. In the unlikely event that your item arrives damaged, or is not working as intended, please refrain from using the product. We kindly ask you to send us:

- Image/s and a brief description of the fault

- Image/s of the outside of the box that the Neon was delivered in

- The consignment note on the box

This information will need to be sent to hello@sketchandetch.co within 24 hours of receiving the product. Please include your order number in the subject line.

Please contact hello@sketchandetch.co for all warranty queries.


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